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Job Ref.: 1651

Job Title: Operations Support Administrator (Pharmacy Technician) – Retail Pharmacy Group – Dublin West based - August 2018 – Urgent

Posted Date: 20/08/2018

Sector: Customer Support Administrator

Location: Ireland, Dublin West

Job Type: Permanent full-time

Job description:

Operations Support Administrator (Pharmacy Technician) – Retail Pharmacy Group – Dublin West based - August 2018 – Urgent

Our client is the largest pharmaceutical purchasing group in the Irish Pharmacy market with offices based in the Liffey Valley area, West Dublin.

The business is growing quickly and continues to invest in its core competencies to drive growth and further enhance its market leading position within the Irish Pharmacy market.

They are now looking to recruit an Operations Support Administrator to join their team to support the business and their pharmacy members. The ideal person for the role would be a qualified Pharmacy Technician and should have strong commercial experience within retail pharmacy in a support role.

Main Responsibilities

  • Customer management
  • Reporting
  • Contacting all company members on a regular basis to encourage increased sales and compliance
  • Ensuring all associated administrative duties are fulfilled
  • Ensuring the CRM is kept up to date and tasks completed in a timely manner
  • Communicating all queries to colleagues as appropriate and making sure they are completed
  • Be courteous and helpful at all times

Duties

Scope of Duties Include:

Client Customer Service Support:

Answer all calls & emails quickly and efficiently

Follow up on all Commercial queries

Communicate with the pharmacies where there are opportunities to influence purchasing behavior

Communicate from time to time new products, promo offers, notices etc. by way of mass email via the CRM to the member pharmacies

Escalate unresolved queries where relevant to the Commercial/IT Team via Operations lead.

Maintenance of System:

Update master data on website daily

Housekeeping of company website.

Ensure all administration is completed efficiently

Operations Support:

Analysis of buying behaviors’ and daily report into Operations lead.

Order failure report analysis and daily report into Operations lead.

Processing of cross orders.

Process Rep Transfer Orders / Manual Orders

Monitor all orders through company system & supplier stock report receipts and promptly escalate/resolve any IT issue to/with manager / supplier.

SAP Project - assist with compiling and validating required data for SAP.

An excellent salary circa 30-35k plus benefits package will apply to the successful individual.

For further information please call Paul Flanagan at Dublin 01 805 5522 or email your cv in the strictest confidence to us (see below) asap

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